Legal

Refund & Cancellation Policy

Last updated: October 2026

This policy applies to purchases of the online course “Working With GLP-1 Clients: for Personal Trainers” and related digital products sold through education.tidehealth.ca by Tide Health & Performance.

Digital product & immediate access

This is a digital course delivered online with immediate access to video lessons, downloadable resources, and transcripts upon purchase. Because access and materials are provided instantly, refunds are considered under the conditions below.

14-day satisfaction guarantee

We want you to be confident in your purchase. You may request a full refund within 14 days of purchase, provided that:

• you have completed less than 25% of the course lessons, and
• a course certificate of completion (and any CPTN CECs) has not yet been issued to you.

Once a certificate has been issued, or more than 25% of the course has been completed, the sale is considered final and non-refundable, as the educational value and accreditation credits have been delivered.

How to request a refund

Email michael@tidehealth.ca from the email address used to purchase, with the subject line “Refund request.” Approved refunds are issued to the original payment method, typically within 5–10 business days.

Duplicate or erroneous charges

If you were charged in error or more than once, contact us and we will promptly refund the duplicate or erroneous charge in full.

Subscriptions & cancellations

The course is a one-time purchase, not a recurring subscription. If any future product is offered on a subscription basis, you may cancel at any time to stop future renewals; the cancellation takes effect at the end of the current billing period and prior charges are non-refundable except as required by law.